Refund policy

 

Thank you for choosing Lunae Botanicals. We are dedicated to providing you with top-quality candles crafted with care. Please take a moment to review our return policy, as all sales are final.

All Sales are Final: At Lunae Botanicals, we do not offer refunds or accept returns for any reason except in cases of damaged or defective items, which will be addressed as outlined below.

Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact us within 14 days of receiving your order. We will promptly assist you in resolving the issue by providing a replacement or issuing a refund. To expedite the process, please provide clear photographs of the damaged or defective item.

Lunae Botanicals Responsibility: If we make an error in processing your order or if you receive the wrong item, we will take full responsibility and cover all return shipping costs. In such cases, we will promptly replace the item or provide a full refund.

Lunae Botanicals reserves the right to update or modify this return and refund policy at any time. We recommend reviewing our policy periodically for any changes.